Sierra Pacific Supply Company

frequently asked questions

We understand that you may have questions about our products, services, and processes. In this section, we have compiled a comprehensive list of frequently asked questions to provide you with quick and accurate answers. If you cannot find the answer you’re looking for, please contact us and our knowledgeable team will be ready to assist.

Do you accept credit cards?

Yes, we accept VISA/MASTERCARD/AMERICAN EXPRESS/DISCOVER CARD.

Do you charge a credit card fee?

No, we do not charge any credit card fees.

Do you accept ACH or wire transfers? If so, is there a fee?

a. Yes, we do accept ACH, no there are no fees for using ACH.
b. We do accept wire transfers and there is a $30.00 fee added to the invoice.

How can we establish open terms?

On your letterhead send at least five trade references with email contacts to [email protected]

What is your purchase order minimum?

$30.00 domestic, $75.00 international.

Do you do same-day shipment?

Yes, we have a same-day cut-off time of 2:00pm PST.

Do you drop-ship?

Yes, we can arrange for drop shipments. We can also ensure that the deliveries are sent as “blind shipments” per customer request.

What is your return policy for stock items?

We will not accept without a returned material authorization number. Claims for shortages or material discrepancy must be made within 15 days after the ship date.

Where do we ship from?

Compton, California

How long are quotes valid for (on stock/in-hand inventory)?

Quotes are valid for 30 days and subject to priority.

What are your will call hours?

Will call pick up hours are from 8:00am-4:00pm (PST) Monday through Friday.

What are your shipping/receiving hours?

8:00am-4:00pm (PST) Monday through Friday.